Rights & Responsibilities and AMSA Dispute Settlement Program

For all interstate moves, the federal government requires all moving companies to
provide our customers with two publications: Your Rights and Responsibilities When You
Move and the American Moving & Storage Association (AMSA) Household Goods
Dispute Settlement Arbitration Program Information.

Your Rights and Responsibilities When You Move describes the responsibilities of you, as the shipper (or customer), and your rights during the entire moving process. The
literature includes explanations of: contracts, services, estimates, charges, liability, and
more.

The American Moving & Storage Association (AMSA) Household Goods Dispute
Settlement Arbitration Program Information provides details on how to resolve a dispute
between you, as the shipper, and the moving company. An independent arbitrator can
hear the case to settle the complaint outside of litigation.

Our company will provide you with a copy of these pieces of literature when you book
your interstate move. Your Certified Moving Consultant can provide more details during
your free in-home estimate.